Parent Testimonials are important to us as they reflect the real experiences of families within our nursery. They help us celebrate what we do well and continue to grow and improve.
We value honest feedback and appreciate parents sharing their thoughts, as it helps build trust, supports our community, and gives new families confidence in choosing our setting.
2026
TK – 16-04-2026
We couldn’t be happier with VIP Pre-School and Nursery. Their communication is honestly the best we’ve experienced. They consistently ask for parents’ opinions on how to improve their services and what really stands out is that anything mentioned is acted on almost immediately. That level of care and responsiveness is rare.
All the staff are always happy, warm, and smiling. Their smiles are truly contagious. It’s like every day is a good day there. Even after a tough day, just seeing the team at pick-up lifts my mood in a way I can’t even explain. That kind of positive environment makes a huge difference.
Diane is an incredible owner and Darci along with the rest of the team are a true reflection of her supportive, caring and genuinely passionate. They feel like an extended family.
If Diane ever decides to expand into a primary or secondary school, we firmly believe it would become the number one school in Essex.
You don’t realise how much you all do for families, but we truly appreciate it. The way you care for the children as if they were your own means everything to us. Ashvera would never have started nursery this early if it wasn’t for VIP.
Starting nursery is always difficult for parents, especially in the first few weeks, but with your support, we got through that stage so quickly. Now she absolutely loves going, she’s excited every morning, even picking her outfit just to show her teachers & friends!
We are so, so thankful for everything you do. You truly are amazing ❤️
Ashvera has grown into such a confident 3 year old and we know that’s largely thanks to the incredible environment you’ve created.
We’re incredibly thankful! VIP is simply the best ❤️
CB – 16-04-2026
VIP is an amazing nursery with lovely staff. My little girl has excelled while attending. It is a home from home feeling and my little girl is always excited to attend.
SS – 16-04-2026
VIP Nursery truly lives up to its name. The staff treat the children like true VIPs.
Since joining, my daughter’s confidence, speech, knowledge, and skills have developed noticeably. It has been very reassuring to listen to the staff speak with such passion about their work. My daughter is always happy and excited when going into VIP, and she loves coming out to tell me all about the staff, her friends, and the things they have been doing and learning.
The staff are supportive not only to the children but to parents as well, which makes a real difference and gives great peace of mind.
Choosing VIP has been one of the best decisions we have made to support our little girl as she grows up.
KF – 16-04-2026
We absolutely love VIP Pre-School! Edward has come on leaps and bounds since starting. The staff are so warm and really know each child. They’ve been brilliant with supporting him with his emotions and ‘walking feet’ indoors. He’s happier, more confident, and comes home chatting about all the fun he’s had. Couldn’t recommend them more highly!
2025
AH – 31-08-2025
Choosing VIP Nursery was easily the best decision I could have made for my son. He was only there for a short time but the love, care and support he received from day one has been second to none. His key person knew what he needed straight off the bat and didn’t hesitate to get the ball rolling, and because of this he has the right support in place rest for school. Not only were staff supportive to my son but the care and support the offered to me when I was going through a particularly difficult time was always with my wellbeing at the forefront and I will be forever greatful for this. If you are looking for a nursery that is supportive, inclusive, loving and caring for all children then this is the one. Amazing staff who are passionate in all things early years 💗💗💗
LB – 31-08-2025
Both of my children have been to VIP, and I honestly couldn’t have asked for a better nursery experience. My son, Theo, started when he was two and stayed until he went into reception. He absolutely loved it there and was always happy to go – we never had a single issue. All of the ladies were so lovely and caring, which made it such a positive experience for him.
When it came time for my little girl, Willow, to start nursery, there was no question in my mind about where to send her. She loved going in and never once cried at drop-off. She was always happy to see everyone, and just as happy when I picked her up, which meant so much to me. For me, the biggest thing is how my children feel about going to nursery – I never want them to be scared or nervous. While I know it’s normal for some children to have those feelings, I can honestly say my two never felt that way at VIP, which speaks volumes about the care and environment there.
I’ve recently decided to keep Willow home with me full time, but we are so grateful for the time she spent at VIP. Both of my children had such positive, happy experiences there, and I couldn’t recommend this nursery enough.
MT – 31-08-2025
We have had such a wonderful experience with VIP nursery. The staff are always polite and friendly, they have always been quick to answer any questions. My son developed so well during his time here and although he is now moving on to a new chapter, he will definitely miss the nursery and all the lovely people who have been part of his journey. We are very grateful for everything they have done for him.Highly recommend x
J.Harriss 28-01-2025
“We are incredibly happy with VIP preschool. They have been very supportive of our son’s needs and clearly have an investment in his education. We couldn’t be happier with the team on site, and this happiness is proven by our child’s daily dose of excitement as he knows he is heading off to nursery. Overall, it is a fantastic childcare setting with a passionate team willing to accommodate every child’s individual needs.”
C.Munslow 27-01-2025
I have put both of my children in VIP nursery. One is now 7 and still wants to go back there! My son has been attending since 3 months and I have had no issues with the nursery whatsoever. They keep me up to date daily on any issues, they take good care of him and I have peace of mind whenever I drop him off. All of the girls at VIP over the years have been so amazing. They keep my babies safe and I’ll forever owe them in my eyes. Highly recommend anyone who wishes for their children to attend with ease and have that constant loving and care when you can’t be around by a very trusted team 🫶
K. Wye 27-01-2025
My little girl started at VIP pre-school last September during quite a testing time for our family due to my little boy being born very early and being in NICU. All the staff were amazing and really helped my little girl to settle in as it took a little while which was understandable. She now absolutely loves going in every morning and this is down to all the staff. All the staff are kind and welcoming and I know that my little girl is in good hands and is thriving thanks to them!
L.Millward 27-01-2025
Our daughter has been attending VIP Nursery and Preschool for a 1 year now and my husband and I are extremely happy with the Nursey and all the staff. Our daughter loves being at VIP, she cannot get in the door quick enough in the mornings. As parents we are very proud of her development and progress, including nursery rhymes and actions, her manners (please and thank you), and her kindness around other children, all that we believe has helped from being at VIP. All the staff are extremely professional and I cannot thank you ladies enough. Being full time working parents is difficult enough, but you really do give us peace of mind, knowing she is happy & safe.
L.Bernal 27-01-2025
My family and I are delighted with the nursery. The whole team is wonderful, they have helped us enormously at all times, especially considering that my two year old son started going to the daycare without speaking any English, feeling very frustrated. But they have helped him incredibly to advance and now he is happy to go to his classes, he doesn’t even look back when I drop him off because he can’t wait to go.
You can tell they are passionate about their work, and go above and beyond what is expected. They keep us up to date with the evolution of our children and if there is a problem they let us know and advise us how to remedy it. They have been very understanding and flexible when we have needed to make changes. Thank you for helping us so much and for making our children so happy. We really feel at ease leaving our children there because we know they are well cared for.
I.Mateva 27-01-2025
At Vip Pre- School, the team provides a warm, nurturing, and safe environment where my son thrives. The staff are not only highly professional but also genuinely passionate about fostering my son’s growth and development. Their focus on creativity, education, and play ensures a well-rounded experience that keeps Mihail engaged and happy.
S.Wallace-Long 27-01-2025
“I have been with VIP since 2021 and absolutely love the setting. All my children have thrived with their learning as well as having lots of fun. Every teacher there are welcoming and made me feel at ease. I’ll be so sad when my youngest graduates and we have to leave!”
L. Badenhorst 26-01-2025
VIP is a fantastic little nursery with wonderfully caring staff. Our daughter has several allergies and they have been nothing but supportive and worked closely with us to ensure no cross contamination takes place and that she can be involved in all activities. They have followed up on every appointment she has had and make the necessary arrangements required, instantly.
Our daughter is only 1 but lights up seeing Sarah and Carol, itching to give them cuddles! They have such a fantastic relationship with our daughter which makes dropping her off a delight as I know she will have a fantastic day. It’s like home from home.
S.Briscow 25-01-2025
VIP nursery and pre-school has been so great, I was so nervous when I had started with putting my little boy in as he was so shy but he has become to confident and says so much since he has been going, the staff have been so incredible with him and they are so understanding when helping the kids learn new things and exploring things that will help with teaching them for things they will need for primary school, the staff are highly incredible and supportive for both the children and parents. I would recommend here to anyone looking to put their children in xx
S Spalding 24-01-2025
I can’t recommend VIP Nursery highly enough! From the moment I spoke to Diane, we felt welcomed and reassured that our daughter would be in safe hands. The staff create such a warm and nurturing environment where every child feels valued and supported.
A special mention has to go to Diane, who is truly outstanding. Her professionalism, kindness, and genuine passion for the children’s development are evident in everything she does. Darci, is equally fantastic—her friendly and approachable nature puts both parents and children at ease. Together, they lead a fantastic team who go above and beyond every day.
The facilities are excellent, the activities are creative and engaging, and the communication with parents is top-notch. Seeing how happy and confident my daughter is when she’s there is the best reassurance we could ask for.
Thank you to Diane, Darci, and the entire VIP Nursery team for everything you do!
L Arnone 24-01-2025
We first got in contact with VIP after seeing some recommendations online from other local parents. They were a local nursery to us, and having three small children we wanted to ensure we found space ready for my return to work.
On arrival we were warmly greeted by staff and shown around after hours. Diane the owner was present and when she heard me speaking about having one year old twins and a newborn, but knew we were not planning to start until when I returned to work, she reminded us to reach out if we needed support as she knew three under two was a busy household! We felt so comfortable and well supported within thoes first meets with the VIP senior team, we decided to sign our twins up to start a couple of months later,
We are now two and a bit years in our journey with VIP, and cannot commend the team enough.
We have seen so much growth in all three of our children. VIP keep us up to date via their app with their progress, and any concerns are carefully discussed with parents appropriately and support given. You are given time to meet with your key workers, allergies kept in check and medication when necessary are always given. The ladies working I feel I have built up such a great bond with and enjoy catching up with on pick up and drop off.
The nursery has been flexible when necessary to support accommodating shift changes, and on occasion, extra sessions if they have the space.
Our children feel at home at VIP, they walk in happy every day, and are so excited to tell us what they have done and learn that day!
Thank you for always looking after them as If they were your own, and giving us the sense of support and security all parents need when using a childcare provider.
K Roberts – 23-01-2025
VIP nursery has been a breath of fresh air for our family. All of the staff are so welcoming and friendly, which has made it so much easier to leave our toddler.
Edward has settled in so well and absolutely loves attending and is so eager to go in most days.
I would 100% recommend VIP to anyone looking for childcare
2022
K Bennett 07-01-2022 (Letter to Ofsted – Parental Feedback)
VIP preschool continues to be 100% the right decision for both my children.
When I was originally looking for a nursery for my older daughter, I honestly didn’t believe I would find anywhere I liked. Having been managing day nurseries for years, it was difficult to get what I was used to out of my head. I was reluctant to send her to any nursery, however, with a new baby, she needed a break. I had looked at possibly every single nursery, preschool and childminder in Harlow and surrounding areas and they just wasn’t for us.
When I made initial contact with the nursery, I spoke to Morgan. From that first moment of contact I was impressed. Her friendliness, yet professionalism was fantastic. I then went to view the nursery and met with Diane. And whole heartedly – the nursery and staff did not disappoint from the standard that Morgan had set. It was obvious that Morgan’s demeanour when we first spoke was not ‘fake.’ It was very apparent that Diane’s leadership skills ooze on to her staff.
I fell in love with the nursery as soon as I saw it, I loved the homely feel, yet it still felt like a nursery environment. Which is exactly what I wanted. The size of the nursery was perfect. And the cleanliness was outstanding! Its what really stood out for me in the beginning. I could also tell that it wasn’t cleaned specifically for my viewing, as after some research on social media and the website (and looking at the backgrounds of the photos) – it was very clear that the cleanliness is just standard practice for the staff.
Diane was incredibly flexible with what they could offer, which I so desperately needed as I was ‘THAT’ parent. I had never left her with anyone at this point, so it was hard to not only let go of the reins a bit, but also find somewhere that understood that. Diane was (and continues to be) understanding, patient and tolerant of me. (it cant be easy!)
My younger daughter has now joined and it’s a whole different ball game! She is much more of a ‘mummy’s girl’and it is very difficult to drop her off in the morning. However, the girls put me at ease and their confidence with both girls make it easier for me to go off and focus on what I am doing.
I really believe the staff actually care for the children. Its obvious they enjoy being around them. Morgan is outstanding with my younger daughter, and whilst she hasn’t fully settled in yet – I believe Morgan is going to be her comfort person and will support her.
Jess always shines in the mornings. My older daughter really likes her, and she is a great staff member to have greeting the parents. Nothing is ever too much trouble.
Shaleen and Darci are a brilliant management team. A brilliant duo. Really approachable, and really proactive and hands on. Great modelling for the other staff.
Shaleen and Morgan are outstanding key people for my girls, however, its such a tight knit group of staff that I would feel comfortable with anyone being their key person. They really know the girls personalities and individual traits. They are confident with their starting points and progress and work towards really relevant and appropriate next steps.
Diane is clearly a wonderful leader of the setting. Staff turnover is always a tell tale sign of higher management, and the fact that not one staff member has left since we started speaks volumes.
I am always in two minds whether or not to recommend VIP – Yes it’s a fab nursery with fab staff and of course I would highly recommend, but also, its like hidden treasure I don’t want the whole world knowing about!
Ultimately, they only deserve the best! Whilst an outstanding is amazing – it wouldn’t justify how truly amazing these girls and the nursery is!
Katie Bennett (Marnie and Binkie’s Mum)
2021
D Graham 27-05-2021
My one year old daughter attends VIP nursery. When looking for a nursery for my daughter, I visited VIP and I instantly knew this was the nursery for her. The nursery teachers are brilliant and always willing to help. The nursery is a spacious open-plan area with plenty of activities for the children. It has a lovely garden with plenty of garden toys. My daughter has settled wonderfully and is always happy to go to VIP nursery.
2020
C. Hockley 01-10-2020
There is not a place on earth I would have rather my children spend so much time away from me in. The care they received was amazing, the preparation for school was outstanding, but above all it was like a home from home and my three were always happy when they were there. Thanks for everything!
S. Antoniades – 20-09-2020
Highly recommend VIP Pre-School. Both my children have been going there for a few years now. It’s safe and friendly environment where they have both had lots of fun. The lovely ladies there have helped develop my son so he was ready for school, although my son is now ready for school it was a sad day to see him leave full time VIP Pre-School. Both my children will continue to go there during the holidays and they look forward to going back each time. Can’t thank the ladies enough for all their help and support.
H. Murray – 20-09-2020
VIP Pre-School is one big family! My kids have been going to VIP for 3 years now; after school and full-time and myself and the kids could not be happier with the service. All the staff are amazing and I trust them completely. The children are never bored, there is always something going on at VIP that’s educational but fun at the same time. Unlike other nurseries I have sent my kids to, management is so approachable, flexible and they try to help where possible. I would 100% recommend VIP.
“I love going to VIP, I think it’s amazing and I love Di-Di, Darci, Shaleen and Morgan.” – Shilah, 8 years.
“I love when Di Di picks me up after school and takes me to VIP as I get to see my brother and friends.” – Ziggy, 6 years
“Rudy” – Nova, 21 months
C. Tournier – 20-09-2020
My daughter as been attending VIP Nursery for just over a year now and it makes me quite emotional every time I think about how much she has developed. Before London was quite a reserved character, but that soon changed after she joined the nursery! Not one day has gone by where she hasn’t come out of the nursery smiling and always has stories to tell me about her day. London is growing brighter every day and I am so proud and its mostly down to the amazing workers at VIP Nursery. I was very worried about taking her to nursery on her first day as I didn’t want to let my baby go, but the girls have taken London in with open arms and made her feel so comfortable and I couldn’t be more grateful. If I need London in nursery earlier or to stay later the girls are extremely flexible and so understanding. The worker have really proved themselves since lockdown and have been so supportive the whole way through with every parent and I hope they are as grateful as I am. I highly recommend VIP Nursery and thank you for looking after my London like she’s your own, you truly are amazing. ❤️
K. Seymour 15-09-2020
My daughter has been at VIP Pre-School for just over a year and I could not be more thrilled with her development. She has become independent while her own character has been encouraged and nurtured in a safe environment. The play and learning activities are varied and the outdoor space is great. The flexible hours suit me as a working mum, and the location is great for drop off and pick ups.
E. Todd – 10-09-2020
VIP nursery have made Ronnie’s transition into child care really easy. He seems so happy and is eating & sleeping well there. I am always kept updated with photos and he’s always off having a lovey time! Really pleased.
L. Taylor – 10-09-2020
All of the ladies at VIP are very friendly and have worked amazingly with my son. They put me at ease and even though when he first started he was upset leaving me he soon loved it. Wouldn’t hesitate to recommend VIP to friends and family.